Warranty
Indoor blinds carry a 3-Year Manufacturer’s Warranty. It is our warranty, not a supplier’s, and you claim it directly with Custom Blinds Shutters & Awnings. Below is exactly what is covered, what is not, and how to claim.
What the blind warranty covers
- Indoor blinds, every type we sell online3 years
- Roller, zebra, duo, venetian, honeycomb, vertical and bamboo.
- Outdoor blindsFabric 3 years · components 1 year
- Sheerweave, ripstop canvas, clear PVC and outdoor bamboo.
- Somfy motors, controls and wind sensors5 years
- Somfy’s own manufacturer warranty, handled through us.
- Motion (Coulisse) motors and controls5 years
- Motion’s manufacturer warranty: five years from production or two from the transaction, whichever runs longer.
Shutters, awnings and shadeports are not sold online and are not covered here. For those, speak to the team at customblinds.co.za.
What the blind warranty does not cover
- Coastal and damp installations
- Metallic, perforated, pure aluminium and exotic coloured slats are not recommended for coastal or damp areas, and no replacement is provided if they are installed in one. We are on the Garden Route ourselves, so ask us before you choose one of those finishes for a sea-facing window or a bathroom.
- PVC and Plaswood venetians
- Not warranted against warping, bowing or discolouring.
- Wood venetians
- Wood is a natural material. It is not warranted against its natural tendency to warp, or against fading at any stage.
- Colour between batches
- Fabric and slat dyelots vary. We cannot guarantee an exact colour match between one order and another, so order a whole room together where the blinds will be seen side by side.
- Sizes outside the published limits
- Order a blind outside the size range shown on its product page and it is made at your request, without warranty on the consequences of that size.
How to claim on your blind warranty
- Message us on WhatsApp at 076 022 8410, or email sales@customblinds.co.za.
- Send your order number, a close photo of the fault and one of the whole window.
- We come back to you with what happens next. A remake runs 5 to 7 working days in production, plus courier transit.
Blind warranty questions
Which blinds are best for a coastal home?
Ask us before you order. We have fitted blinds along the Garden Route since 2010, in Knysna, Plettenberg Bay and Sedgefield, so we know which finishes survive salt air and which do not. Metallic, perforated and pure aluminium slats are not warranted in coastal or damp areas. WhatsApp us the room and we will tell you what we would fit in our own house.
Is the warranty from Custom Blinds or from the manufacturer?
On the blind itself, it is ours. Custom Blinds Shutters & Awnings supplies it and stands behind it, and you claim directly with us, not with a factory. On motors, Somfy and Motion carry their own five-year manufacturer warranties and we handle the claim for you.
How do I claim on my blind warranty?
Message us on WhatsApp at 076 022 8410 or email sales@customblinds.co.za with your order number, a photo of the fault and a photo of the whole window. We come back to you with what happens next.
What if the blind is the wrong size rather than faulty?
That is the Custom Fit Guarantee, not the warranty. If the measurements supplied were wrong, the blind travels back at your cost: too big is cut down free and returned, too small is remade at a reduced price. If the error is ours, every cost is ours, carriage included.
Does the warranty cover a blind I fitted myself?
Yes. Every online order is supplied for self-installation and that does not affect the warranty. Follow the fitting instructions, and ask us before you drill if anything is unclear.
How long does a replacement take?
A remake is manufactured like any other order: 5 to 7 working days in production, plus courier transit on top.
