Scared of measuring wrong? We've got you. The Custom Fit Guarantee is the most forgiving wrong-size promise from any online blind retailer in South Africa. No hidden T&Cs. No courier invoice surprise. Too big, we trim it and ship it back free. Too small, you can order a remake at a reduced price with free return shipping. Damaged in transit, we replace it free.
We do our best to get every blind perfect, but each one is custom-made to your measurements and is non-refundable -- this guarantee is exactly why that's nothing to worry about.
102 fits guaranteed and counting -- every paid order on this site is covered.
"I was nervous about ordering blinds online for our new build, but the Custom Fit promise made it feel safe to try. Two of the eight blinds needed a minor remake — Duncan and the team handled it on WhatsApp without me having to phone anyone. Would order again."
"Box arrived with a small tear in the fabric from the courier. Sent them photos the same afternoon and the replacement was on its way without any back-and-forth. They didn't ask me to chase the courier or fill in any forms — they just sorted it."
"My blockout blind arrived 30mm too wide because I'd measured the recess instead of the inside frame. WhatsApped a photo on Tuesday, the courier collected Wednesday, and I had it back trimmed and fitting flush by the following Monday. Cost me nothing."
"I measured one of the bedroom windows about an inch short. They remade it the same week, no quibble, and the new one fits perfectly. Honestly the easiest after-sales experience I've had with anything bought online in this country."
Send it back to us. We trim it to your correct size and ship it back to your door. You pay nothing except the courier to get it to us. Note: for venetian blinds, how much we can trim depends on the blind's width — WhatsApp us before returning and we'll confirm.
Send it back and order a remake at a reduced price for your corrected measurements. We ship the remake back free.
WhatsApp us a photo within 48 hours of delivery and we'll remake the affected blind and ship a free replacement. The courier dispute is our problem, not yours.
If your blind is too big, we trim it and reship at our cost — you pay nothing (venetian trim amount is width-dependent, WhatsApp us first). If it's too small, you can order a remake at a reduced price. If it arrives damaged, we replace it free. In all cases we cover return shipping to you.
7 working days from the date of delivery. Just WhatsApp us with photos and your order number to start the clock.
That's exactly what this guarantee is for. We don't ask you to prove it wasn't your fault -- measuring is the scariest part of buying online, and we built this promise around that fear.
Motorised blinds are covered by the same trim/remake terms. Warranty is separate from the Custom Fit Guarantee: indoor blinds have a 3-year manufacturer warranty, outdoor blinds have a 3-year fabric warranty and 1-year components warranty, and Somfy motors have a 5-year warranty.
Outdoor blinds use bespoke channel-guided systems, so on-site trimming isn't always possible. If an outdoor blind is too small, a remake is available at a reduced price. Talk to us before you order if you're nervous about the measurements.
Every blind on this site is covered by the Custom Fit Guarantee. Build yours in five minutes -- if anything goes sideways, we've already got the answer. Warranty is separate: indoor blinds have a 3-year manufacturer warranty; outdoor blinds have a 3-year fabric warranty and 1-year components warranty; Somfy motors have a 5-year warranty.