Ordered the wrong size? We'll fix it. Too big, we trim it and ship it back at our cost. Too small, we remake it at a discount. Damaged in transit, we replace it free. Every order on this site is covered, no fine print — the only promise of its kind on a made-to-measure blinds website in South Africa.
21 fits guaranteed and counting — every paid order on this site is covered.
"I was nervous about ordering blinds online for our new build, but the Custom Fit promise made it feel safe to try. Two of the eight blinds needed a minor remake — Duncan and the team handled it on WhatsApp without me having to phone anyone. Would order again."
"Box arrived with a small tear in the fabric from the courier. Sent them photos the same afternoon and the replacement was on its way without any back-and-forth. They didn't ask me to chase the courier or fill in any forms — they just sorted it."
"My blockout blind arrived 30mm too wide because I'd measured the recess instead of the inside frame. WhatsApped a photo on Tuesday, the courier collected Wednesday, and I had it back trimmed and fitting flush by the following Monday. Cost me nothing."
"I measured one of the bedroom windows about an inch short. They remade it the same week, no quibble, and the new one fits perfectly. Honestly the easiest after-sales experience I've had with anything bought online in this country."
We arrange a courier to collect it, trim it down to the corrected width or drop at our factory in Knysna, and ship it back to you. You pay nothing. Typical turnaround: 5–7 working days from collection to redelivery.
We remake the affected blind to your corrected measurements at a discount on the original price. Free delivery on the replacement, no hidden charges. Typical turnaround: 10–14 working days, the same as a fresh made-to-measure order.
Send us photos within 48 hours of delivery and we'll remake the affected blind and ship a free replacement. The carrier dispute is our problem, not yours. Typical turnaround: 7–10 working days.
We make every blind ourselves. We've been manufacturing custom blinds in Knysna since 2010, with more than 15,000 installations across South Africa. Because production is in-house — not drop-shipped from a third party — we control the fix as tightly as we control the build. That's why we can offer a guarantee like this on every order without flinching.
If your blind is too big, we trim and reship at our cost — you pay nothing. If it's too small, we remake at a discount on the original price. If it arrives damaged, we replace it free.
Thirty days from the date of delivery. Just WhatsApp us with photos and your order number to start the clock.
That's exactly what this guarantee is for. We don't ask you to prove it wasn't your fault — measuring is the scariest part of buying online, and we built this promise around that fear.
Motorised blinds are covered by the same trim/remake terms. A faulty motor or remote falls under our standard 1-year warranty rather than the Custom Fit Guarantee.
Outdoor blinds use bespoke channel-guided systems, so on-site trimming isn't always possible. For outdoor orders we'll come back with a tailored fix — usually a free remake of the affected drop. Talk to us before you order if you're nervous about the measurements.
Every blind on this site is covered by the Custom Fit Guarantee. Build yours in five minutes — if anything goes sideways, we've already got the answer. Read the standard 1-year warranty for manufacturing defects.