Returns and refunds
Blinds are made to your window, so returns work differently here than they do for something off a shelf. A wrong size is fixed, not returned. Anything damaged or incorrectly supplied must be reported within 48 hours of delivery.
The three blind return situations
- Made-to-measure blindsNo change-of-mind returns once production starts
- Almost everything in this shop is cut to your window. Once production has begun a custom-made product cannot be returned or refunded because you changed your mind. That is standard for custom goods and it is what the Consumer Protection Act allows. A wrong size is covered separately.
- Standard, non-custom items30 days
- If an item is confirmed as a standard, non-custom product, you can request a return within 30 days of delivery, provided it is unused, uninstalled, in its original condition and packaging, and you have proof of purchase. Installed, altered or damaged items are not eligible.
- Damaged, defective or incorrectly suppliedTell us within 48 hours
- Inspect everything on delivery. If a blind arrives damaged, faulty or not what you ordered, email us within 48 hours of delivery with your order number, a clear description and photographs. Where it is confirmed, we arrange a repair, a replacement or a refund at our discretion.
How to start a return
- Email accounts@customblinds.co.za with your order number and the reason. For anything damaged or incorrect, attach photographs and do it within 48 hours of delivery.
- Wait for written approval. Returns sent without prior approval are not accepted.
- Send the item to the return address we give you with that approval.
- We inspect it, tell you the outcome, and process an approved refund within 10 business days to the original payment method.
Rather ask first? WhatsApp us on 076 022 8410.
Blind return questions
What is the best way to avoid a return altogether?
Measure with us before you order. A made-to-measure blind is cut to the size you supply, so the size is the thing to get right. Use the measuring guide, or WhatsApp us a photo of the window and we will do a video call and measure it with you.
I measured wrong. Can I return the blind?
You do not need to. That is the Custom Fit Guarantee, not a return. If the measurements supplied were wrong, the blind travels back at your cost: too big is cut down free and returned, too small is remade at a reduced price. If the error is ours, every cost is ours, carriage included.
How long does a refund take?
Once an approved return is received and inspected we tell you whether it is approved or rejected. Approved refunds are processed within 10 business days, back to the original payment method.
Who pays the return shipping?
You do, on an approved standard return, and the original delivery fee is not refundable. If the item was faulty or incorrectly supplied, the return is at our cost.
Can I just send my blind back?
No. Returns without prior written approval are not accepted. Email accounts@customblinds.co.za first with your order number and reason, wait for written approval, and we give you the return address with it.
Is a warranty claim the same as a return?
No. Warranty claims are handled separately from returns. See the warranty page for the periods and what is excluded.
This page summarises the Custom Blinds Shutters & Awnings Return & Refund Policy, which is the governing document and does not limit your statutory rights under South African consumer law. Warranty terms are on the warranty page.
